Privacy Policy

Last Updated: January 5, 2026

This Privacy Policy explains how SyncLotus LTD. (“Company,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit [synclotus.com] (the “Website”) or use our products and services (the “Services”).

By using our Website or Services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Company Name: SyncLotus Ltd.

Website: www.synclotus.com

Email: [email protected]

Business Location: Niagara Region, Ontario, Canada

2. Information We Collect

We collect information in the following ways:

A) Information You Provide to Us

• Name, business name, email address, phone number

• Billing and payment details (processed by third-party payment processors)

• Messages you send to us (contact forms, chat, email, SMS)

• Information submitted via onboarding forms (e.g., Google Business Profile link, service details)

B) Information We Collect Automatically

When you visit the Website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site.

• Referral source

• Cookie and tracking data

C) Client Data (Data You Upload)

If you are a customer of our Services, you may upload or input information about your customers (for example, names, phone numbers, email addresses) for messaging and automation purposes (“Client Data”).

You are responsible for ensuring you have the legal right and necessary consent to provide Client Data to us and to contact your customers using our Services.

3. How We Use Information

We may use personal information to:

• Provide, operate, and improve our Services

• Set up and manage your account

• Send service notifications (e.g., onboarding updates, account alerts)

• Send marketing communications (only where permitted by law or with consent)

• Respond to inquiries and support requests

• Process payments and manage subscriptions

• Prevent fraud, enforce policies, and comply with legal obligations

4. SMS/Text Messaging & Email Communications

If you opt in, we may send you and/or your customers text messages and emails related to the Services, such as:

• Appointment confirmations and reminders

• Service updates

• Review requests

• Follow-ups and customer service messages

Message frequency varies. Standard message and data rates may apply.

You can opt out of SMS at any time by replying STOP.

You can opt out of marketing emails by clicking unsubscribe.

Important: If you use our Services to message your customers, you confirm that you have obtained consent and will comply with applicable Canadian anti-spam and marketing laws, including CASL and privacy requirements.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve Website functionality

• Analyze traffic and performance

• Understand how visitors interact with our Website

• Support advertising and retargeting (if applicable)

You can disable cookies through your browser settings, but some features of the Website may not function correctly.

6. How We Share Information

We may share personal information only as needed to operate our business, including with:

• Service providers (hosting, analytics, CRM tools, SMS/email delivery, customer support tools)

• Payment processors (for billing and transactions)

• Legal and compliance purposes (if required to comply with law, subpoena, or protect our rights)

We do not sell personal information.

7. Third-Party Tools and Platforms

Our Services may integrate with third-party platforms such as:

• GoHighLevel

• Twilio / LeadConnector

• Mailgun or other email providers

• Stripe or other payment processors

• Google (Business Profile, analytics tools)

These platforms may collect and process data under their own privacy policies. We encourage you to review the privacy policies of all third-party services you use.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services

• Maintain business records

• Comply with legal and accounting obligations

• Resolve disputes and enforce agreements

You may request deletion of your information, subject to legal and operational requirements.

9. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights (Canada)

Depending on your location and applicable laws, you may have rights to:

• Request access to your personal information

• Correct inaccurate information

• Withdraw consent (where applicable)

• Request deletion of personal information (subject to limitations)

To request changes, email [email protected]

11. International Transfers

Some of our service providers may process data outside of Canada, including in the United States. By using our Services, you consent to such processing and transfer, subject to appropriate safeguards.

12. Children’s Privacy

Our Website and Services are not intended for children under 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]

Company: SyncLotus Ltd.